Professional. Individual. Effective.

Professional and reliable

For us, the fast and professional realization of contracts forms the basis for our customers` satisfaction. By means of our ticket system we create a high degree of transparency for you regarding all aspects of our work.

To ensure simple and easy communication with us, we support all channels like email, phone and direct recording. Our services are naturally at your disposal in German and English all year round 24/7.

Individual or standard

Due to our long-standing experience, we are able to offer you a wide range of recurring operations in form of service packages (order – realization – delivery).

In addition, with SAP Basis On Demand and SAP UPM On Demand we offer you two highly flexible and customized services, which provide fast and effective support during peak loads, project requirements, holiday replacements or in cases of emergency. 

Effective and customer-oriented

In order to enable you to focus on core tasks, we focus on the essentials on behalf of you. Because our aim is to quickly and professionally deal with your concern and to relieve your teams from recurring tasks.

Our service offerings at a glance

performance optimization/limitations mini check implementations

security guidelines
 sandbox

migration (non technical part)

 migration (incl. technical part)
SAP® Basis support on demand SAP® UPM support on demand  
     
SAP® patch management SAP® system check ABAP® and JAVA SAP® SAP Early Watch® report rating
     

SAP HANA® performance optimization/limitation

content and scope

  • SAP HANA® memory allocation based on business load
  • SAP HANA® parameters setup
  • SAP HANA® parameters in replication environments in cost optimized solutions
  • SAP HANA® parameters in replication environments in performance optimized solutions
  • ABAP® Zero Administration Memory Management activation for HANA environments
  • JAVA parametrization in SAP HANA® single tenant / multi-tenant environments

SAP HANA® mini check recommandations implementation

content and scope

  • SAP HANA® mini check recommandations implementation according to SAP note 1999993

SAP HANA® security guidelines

content and scope

  • SAP HANA® Check and implementation of SAP HANA® security checks according to SAP® guide “SAP HANA® Security checklists and recommendations”

SAP HANA® test system / sandbox

content and scope

  • Provisioning of cloud based SAP HANA®  sandbox system according to customer requirements”

SAP HANA® migration (non technical part)

content and scope

  • SAP HANA®  sizing reports
  • High Level Designs (HLD) and Low Level Designs (LLD) with certified HANA infrastructure and replication environments
  • Creation of a milestone plan including timeline for projects
  • CutOver plans for migrations of non-productive and productive environments

SAP HANA® migration (technical part)

content and scope

  • Import / Export based migration (for heterogenous migrations)
  • DMO migration
  • Backup / Restore (for homogenous migrations)
  • Hypercare support after production migration

SAP® Basis support on demand

content and scope

We support your SAP® Basis team based on individual agreements with regards to

  • daily business
  • non standard business hours
  • project support
  • peak load support
  • vacation replacements

SAP® UPM support on demand

content and scope

We support your SAP® Basis team based on individual agreements with regards to

  • daily business
  • non standard business hours
  • project support
  • peak load support
  • vacation replacements

SAP® patch management

content and scope

  • Proposals for SAP® + database patches according to SAP recommandations 
  • timeline scheduling for patch implementations
  • Patch implementation
  • Release managment for SAP® GUI 

SAP® system check ABAP® and JAVA

content and scope

  • Scheduling and execution of SAP® standard health checks and result summary with solution porposal (one-time/periodic)
  • Solution implementations of findings
  • Scheduling and execution of customized checks (one-time/periodic)
  • Performance bottlenecks analysis
  • Optimization of SAP® and database parameters
  • Implementation/Verification with regards to Zero Administration Memory Management (ZAMM)
  • System dumps analysis (ST22) and solutions
  • Error analysis (SM21) and solutions

SAP Early Watch® report rating

content and scope

  • Setup of automated transfer of SAP Early Watch® report to Velox IT Services
  • Report interpretation and analysis
  • Feedback with proposal